Return & Refund Policy

Return & Refund Policy

Last Updated: September 24, 2026

At House of Kayra, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you can contact us for assistance.

Website: https://houseofkayra.com/

1. Eligibility for Return

A return may be accepted if:

  • You received a damaged or defective product.

  • You received the wrong product or a product different from what you ordered.

  • The product is unused, unworn, unwashed, and in its original condition.

  • Original tags, labels, packaging, and accessories are intact.

  • The product has not been altered, repaired, or damaged after delivery.

All return requests are subject to review and approval by House of Kayra.

2. Return Request

If you wish to request a return, please contact us as soon as possible after receiving your order.

Please provide:

  • Order number

  • Customer name

  • Registered mobile number

  • Reason for return

  • Clear photographs/videos of the product and packaging, where applicable

Our team will review the request and inform you about the next steps.

3. Products That Cannot Be Returned

For hygiene and product-quality reasons, certain products may not be eligible for return, including:

  • Products that have been worn, washed, used, or altered

  • Products without original tags or packaging

  • Products damaged after delivery due to customer handling

  • Products that are stained, torn, or otherwise used

  • Products purchased under special non-returnable offers

  • Any product specifically identified as non-returnable on the product page

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us promptly after delivery.

We may request photographs or a video showing:

  • The outer package

  • Shipping label

  • Product

  • Visible damage or defect

After verification, House of Kayra may offer an appropriate resolution, which may include replacement, exchange, or refund, depending on the circumstances and product availability.

5. Wrong Product Received

If you receive a product that is different from the product ordered, please contact us with your order details and photographs/videos of the received product.

After verification, we will assist you with the appropriate resolution.

6. Exchange

Where exchange is available, the replacement will be subject to product availability.

If the requested replacement product or size is unavailable, House of Kayra may offer another available resolution, such as a refund or store credit, where applicable.

7. Refunds

Once a return is received and inspected, we will review the product and notify you regarding the approval or rejection of your refund.

If the refund is approved, the applicable refund amount will be processed through the appropriate payment method or as otherwise communicated by House of Kayra.

The time taken for the refund to reflect in your account may depend on your bank, payment provider, or financial institution.

8. Shipping Charges

Shipping charges may be non-refundable unless the return is due to an error by House of Kayra, such as:

  • Wrong product being shipped

  • Damaged product received

  • Defective product received

The treatment of shipping charges will be determined after reviewing the return request.

9. Return Shipping

If the return is approved, House of Kayra will provide instructions regarding the return process.

Customers should not send products to an address without receiving return instructions from our team.

Where a return is due to a customer-related reason, applicable return or shipping charges may be deducted or payable by the customer, as communicated before processing the return.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

11. Refund Exceptions

A refund may be refused or adjusted if:

  • The returned product does not match the product originally shipped.

  • The product has been used, washed, worn, altered, or damaged after delivery.

  • Original tags or packaging are missing.

  • The return request does not meet the applicable eligibility requirements.

  • The product is specifically marked as non-returnable.

12. Sale and Promotional Products

Products purchased during special sales, clearance offers, promotional campaigns, or other discounted offers may have different return or exchange conditions.

The applicable terms may be mentioned on the product page or communicated at the time of purchase.

13. Return Address

Customers should not send any product back without first contacting House of Kayra and receiving return instructions.

The applicable return address will be provided by our team when a return request is approved.

14. Contact Us

For return, exchange, or refund-related questions, please contact us:

House of Kayra

Phone: 91063 52256
Email: houseofkayra2026@gmail.com
Website: https://houseofkayra.com/

Please keep your order number and purchase details available when contacting us so that we can assist you efficiently.