Shipping Policy

Shipping Policy

Last Updated: September 24, 2026

At House of Kayra, we aim to provide a smooth and reliable delivery experience for every order placed through our website.

Website: https://houseofkayra.com/

1. Order Processing Time

All orders are processed after successful order confirmation.

Orders are generally processed and dispatched within 1–7 business days, depending on product availability and order volume.

Orders are processed during our regular business days, excluding public holidays.

Once your order has been dispatched, you will receive shipping or tracking information where applicable.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on your location, courier service, weather conditions, and other logistical factors.

Delivery times are estimates and may vary in certain circumstances.

Remote or difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Shipping charges may vary depending on:

  • Delivery location

  • Order value

  • Product weight or size

  • Promotional offers

  • Shipping method selected

Any applicable shipping charges will be communicated before order confirmation.

4. Order Tracking

Once your order has been dispatched, a tracking number may be provided through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking information to check the status of your shipment with the relevant courier service.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please make sure that the following details are correct:

  • Full name

  • House/Flat/Building number

  • Street/Area

  • City

  • State

  • PIN code

  • Contact phone number

House of Kayra will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated time, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Courier delays

  • Transportation issues

  • Public holidays

  • High order volumes

  • Incorrect address or contact information

  • Regional restrictions

  • Other unforeseen circumstances

If your order is significantly delayed, please contact us so that we can assist you.

7. Failed Delivery Attempts

If a courier partner is unable to deliver an order because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, additional delivery attempts may be made according to the courier company's policies.

If the order is returned to House of Kayra because of unsuccessful delivery, additional shipping charges may apply for reshipping the order.

8. Damaged Package

If you receive a package that appears damaged, opened, or tampered with, please contact House of Kayra as soon as possible.

We recommend taking photographs or videos of the package and product before opening or immediately after receiving the shipment. This may help us investigate the issue with the courier service.

9. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide your:

  • Order number

  • Name

  • Contact number

  • Photos/videos of the received package and product

We will review the issue and assist you according to our Return & Refund Policy.

10. International Shipping

At present, shipping availability may be limited to selected locations.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other charges will be communicated or applied as applicable.

Customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

11. Contact Us

For any questions regarding shipping or delivery, please contact us:

House of Kayra

Phone: 91063 52256
Email: houseofkayra2026@gmail.com
Website: https://houseofkayra.com/

We will be happy to assist you with your order and delivery-related queries.